Shipping policy
Shipping Policy
Last updated: October 2025
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You’ll receive another notification when your order has been shipped.
During periods of high demand (e.g. product launches or sales), please allow an extra 1–2 business days for dispatch.
Domestic Shipping (Australia)
We currently ship Australia-wide using trusted courier partners such as Australia Post and Sendle.
Estimated delivery times:
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Metro areas: 2–7 business days
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Regional areas: 4–10 business days
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Remote areas: 9–14 business days
Shipping rates:
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Standard Shipping: $4.95
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Express Shipping: $14.95 (available at checkout)
Delivery times are estimates only and may vary depending on location, courier performance, and seasonal delays.
International Shipping
We offer international shipping to selected countries. Rates are calculated at checkout based on your location.
Please note:
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International customers are responsible for any customs duties, import taxes, or fees imposed by their country.
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Slimmies is not liable for delays due to customs processing.
Tracking Your Order
Once your order has shipped, you will receive a tracking link via email or SMS so you can follow your package’s journey in real time.
If you haven’t received your tracking email within 3 business days of placing your order, please contact us at EatSlimmies@gmail.com
Lost or Damaged Packages
If your order arrives damaged or doesn’t arrive within 15 business days of dispatch, please contact us with your order number and photos (if applicable) at EatSlimmies@gmail.com
We’ll investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.
Pre-Orders & Product Launches
For new launches or pre-order items, shipping timeframes will be clearly stated on the product page. Your entire order will be shipped once all items are available unless otherwise arranged.
Delivery Issues
Slimmies is not responsible for delays caused by incorrect shipping details or missed deliveries. Please ensure your address is entered correctly at checkout.
If a parcel is returned to us due to an incorrect or incomplete address, a re-delivery fee may apply.
Questions?
If you have any questions about shipping or delivery, our team is here to help!
📧 Email: EatSlimmies@gmail.com
📍 Head Office: Macquarie Park, Sydney, Australia